Frequently Asked Questions
Everything you need to know about your Cloudberries shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate of $5.95 applies.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Cloudberries tags still attached. Return shipping is free for all domestic orders.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for 'True to Size' indicators.
What payment methods do you accept?
Cloudberries accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically sourced?
Sustainability is at our core. We partner exclusively with fair-trade certified factories and prioritize organic cotton and recycled materials in 80% of our seasonal collections.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.